Return Policy

Introduction

At Drainingsieveboo, we are committed to ensuring your satisfaction with our event and photo zone decoration services. This Return Policy outlines our procedures for refunds, cancellations, and returns related to our services and any rented items.

We understand that circumstances may change, and we strive to accommodate our clients while maintaining fair practices. Please review this policy carefully to understand your rights and responsibilities.

Service Cancellation Policy

Cancellations by the Client

If you need to cancel your booking, the following terms apply based on when you notify us:

• More than 45 days before the event: You may receive a full refund minus a 10% administrative fee. Alternatively, you can transfer your booking to a future date without penalty.
• 30-45 days before the event: You may receive a 75% refund of the total amount paid, excluding the initial deposit.
• 15-29 days before the event: You may receive a 50% refund of the total amount paid, excluding the initial deposit.
• 7-14 days before the event: You may receive a 25% refund of the total amount paid, excluding the initial deposit.
• Less than 7 days before the event: No refund will be provided, as materials and resources have already been allocated.

All cancellation requests must be submitted in writing via email or through our contact form. The cancellation date is determined by when we receive your written notice.

Cancellations by Drainingsieveboo

In rare circumstances where we must cancel a booking due to unforeseen circumstances beyond our control, we will:

• Provide as much advance notice as possible
• Offer a full refund of all amounts paid
• Attempt to reschedule the service if the client prefers
• Provide recommendations for alternative service providers if requested

Deposit Policy

We require a deposit to secure your booking. The deposit serves to reserve your date and initiate the planning process.

• Deposit Amount: Typically 25-50% of the total service cost, depending on the package
• Refundability: Deposits are generally non-refundable after the initial 48-hour cooling-off period
• Transfer: Deposits may be transferred to a rescheduled event date, subject to availability
• Application: The deposit is applied to your final balance

Rescheduling Policy

We understand that event dates sometimes need to change. Our rescheduling policy is as follows:

• First reschedule: Free of charge if requested more than 21 days before the original event date
• Subsequent reschedules: A $50 administrative fee may apply
• Late reschedules: Requests made less than 14 days before the event may be subject to additional fees
• Availability: All rescheduled dates are subject to our availability

Rescheduled events must occur within 12 months of the original booking date unless otherwise agreed.

Refund Process

When a refund is approved, the following process applies:

• Processing Time: Refunds are processed within 7-10 business days of approval
• Payment Method: Refunds are issued to the original payment method used for the booking
• Bank Processing: Additional time may be required for your bank to reflect the refund
• Partial Refunds: If materials have been purchased specifically for your event, these costs may be deducted
• Documentation: You will receive written confirmation of your refund

Rental Items Return Policy

If your service package includes rental items (props, decorations, accessories), the following terms apply:

Return Timeline

• Rental items must be returned within the timeframe specified in your rental agreement
• Late returns may incur additional daily charges
• Extended rentals can be arranged in advance, subject to availability and additional fees

Condition Requirements

• Items must be returned in the same condition as received
• Normal wear from appropriate use is expected and accepted
• Items must be returned clean and free of debris
• All components and accessories must be included

Damage and Loss

• Damaged items will be assessed upon return
• Minor damages may incur a cleaning or repair fee
• Significant damage may require payment of the item's replacement value
• Lost items must be paid for at full replacement cost

Service Satisfaction Guarantee

We take pride in our work and want you to be satisfied. If you have concerns about our service:

• During Setup: Please inform our team immediately of any concerns so we can address them on-site
• After the Event: Contact us within 48 hours of your event to discuss any issues
• Resolution: We will work with you to find a fair resolution, which may include partial refunds or service credits

Weather-Related Cancellations

For outdoor events affected by severe weather:

• We will work with you to reschedule at no additional charge
• If rescheduling is not possible, we will provide a partial refund based on materials already prepared
• We recommend having a backup plan for outdoor events
• Weather decisions should be made at least 24 hours before the event when possible

Custom Orders and Special Requests

For custom-made decorations or special order items:

• Custom items are generally non-refundable once production has begun
• Special order items may have different cancellation terms
• Deposits for custom work may be higher than standard services
• You may keep custom items if you cancel after production has started

How to Request a Refund

To request a refund or cancellation:

• Email us with your booking details and reason for the request
• Include your name, event date, and booking reference number
• Provide your preferred contact information
• Allow 2-3 business days for us to review and respond

Exceptions

We may make exceptions to this policy in certain circumstances:

• Documented medical emergencies
• Death in the immediate family
• Natural disasters or government-ordered restrictions
• Other circumstances evaluated on a case-by-case basis

Documentation may be required to process exception requests.

Disputes

If you disagree with a refund decision:

• Contact us to discuss your concerns directly
• Provide any additional information that may support your case
• We will review the situation and provide a final decision within 10 business days

Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your booking will apply to that booking.

Contact Us

For questions about this Return Policy or to submit a refund request, please contact us:

Drainingsieveboo
1313 N Market St, Ste 500
Wilmington, DE 19801
Phone: +1 302 654 3400
Email: contact@drainingsieveboo.world